Shipping policy

Shipping Details

We’re so excited for you to receive your order from Janee Larouge ✨

Here’s everything you need to know about shipping and delivery.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Rates & Delivery

We ship through USPS with shipping rates automatically calculated at checkout based on your location and selected shipping service.

Once shipped, orders typically arrive within 3–5 business days.

Please note: shipping times begin after your order has been processed and shipped.

Shipping Availability

At this time, Janee Larouge ships within the United States only.

We’re excited to continue growing and hope to expand our shipping availability internationally in the future ✨

Pre-Order Policy

By placing a pre-order, you acknowledge and agree to the following terms:

What is a Pre-Order?
A pre-order allows you to reserve a product before it becomes available for immediate shipment. Payment is collected at the time the order is placed unless otherwise stated.

Estimated Shipping Dates
Any shipping or delivery dates provided are estimates only. While we strive to meet projected timelines, manufacturing, shipping, customs, supply chain issues, or other unforeseen circumstances may cause delays.

Order Processing
Pre-orders are processed in the order they are received. Availability is not guaranteed until your order has been confirmed and paid in full.

Combined Orders
If your order contains both pre-order and in-stock items, your entire order may be held and shipped together once the pre-order item becomes available unless otherwise specified.

Changes and Cancellations
Customers may request order changes or cancellations before the order has entered the fulfillment process. Once fulfillment begins, cancellations may not be possible. Please contact us as soon as possible if you need assistance.

Delays
In the event of a significant delay, we will make reasonable efforts to notify customers using the contact information provided at checkout.

Address Accuracy

Please double-check your shipping address before placing your order. Janee Larouge is not responsible for packages shipped to incorrectly entered addresses.

Lost, Delayed, or Stolen Packages

Once your package has been handed over to the shipping carrier, Janee Larouge is not responsible for delayed, lost, or stolen packages.

If you experience a delivery issue, we recommend contacting USPS directly using your tracking number for assistance.

Order Tracking

As soon as your order ships, you’ll receive an email containing your tracking details so you can stay updated on your delivery.

Questions?

Need help with your order? We’re happy to assist!

Email us anytime at:

JaneeLarouge@gmail.com

Thank you for shopping with Janee Larouge — where everyone is welcome ✨